Shipping & Returns
We ship directly from the UK and are unfortunately limited to ship within UK and Ireland. When you place an order, it usually ships out by the following business day. Thereafter it should take 2 to 3 working days to arrive. We use Royal mail to deliver our packages, and charge £5.00 for shipping and packaging.Should there be a delay or problem with your order, we will contact you immediately by email.
Returns & Refunds
Our customers come first, so if after placing an order you change your mind, you are entitled to cancel that order within 24 hours of it being placed, subject to the Goods not having already left the BIOeffect premises. To cancel an order you need to contact us either by email on firstname.lastname@example.org or by telephone on 0208 1333 293.
If you are not completely happy with your purchase, please simply return the unused Goods to us in their original condition within 7 days of receipt. Unfortunately, we cannot make a refund for goods, which have been opened, used, damaged by you after receipt or are not in a condition for resale, unless you have had an adverse reaction. Otherwise, We can only accept returns if the Goods are unfit for the purpose for which they were sold.
We will issue a refund (which will include the costs of the original delivery but not the cost of returning any Goods) on receipt of unused Goods in their original condition.
Refunds will only be made to the credit or debit card on which the purchase was made. Returns should be sent to the address below in the original outer packaging or any other secure packaging:
BIOeffect, Suite 2, 10 Queens Gate, SW7 5EL London